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FINDWELLO CUSTOMER SUPPORT CENTER
Frequently asked questions
We are open Thursday – Saturday from 10:30AM – 6:30PM and on Sundayfrom 11:30AM – 6:30PM. Holiday hours may vary.
We are located at 501 W Railroad Ave. Batesburg, SC 29006 in the old,historic Owens Drugstore.
You can contact us via phone at 803-307-0203 or email atwww.findwello.com
Yes. You can contact us via phone on 803-307-0203
Yes
Returns must be accompanied by the original receipt within 30 days andmust be in re-sellable condition as determined by FindWello. Depending oncondition, the item may be assessed a restocking fee. Final sale andclearance items cannot be returned.
a. In-store Returns/Exchanges: Bring your item with the original receipt for areturn within 30 days. Exchanges will only be for like items. Bring your itemand original receipt to exchange for a like item at the same price.b. Mail-in Returns: Mail in your item along with the original receipt to 501 WRailroad Ave. Batesburg, SC 29006. Your item will be processed within 3-5business days, and your refund should be posted within 5-7 business days to the method of payment used, depending on your financial institution.c. Customized items can only be returned if there are mistakes incustomization (i.e. name misspelled or wrong color logo). If incorrectinformation was provided or not corrected during Proof review, FindWello will not be liable.d. FindWello cannot reimburse cost(s) of loss or inconvenience for eventrelated items or for ordered items. For example, items ordered for a wedding or party that arrive damaged or delayed/cancelled manufacturer shipment do not carry an implied warranty for inconvenience. FindWello will do what we are able to do to find an available substitute but cannot reimburse cancellation fees or other loss due to the damaged/delayed/cancelled shipment. If the available substitute carries additional expense, full payment from you is required for the difference
Yes.
Your item will be processed within 3-5 business days, and your refund should be posted within 5-7 business days, based on the rules of your payment method. When Shopping Cart credit is used and a refund is issued the lender may still charge you interest.
a. For custom orders, your details will be collected: Exact dimensions/sizing,material or fabric preferences, color choices, specific hardware or finishes,and any custom text or logos.b. Depending on your item and quantity, custom orders can take up to 3-5business days. Some items order may take longer.
Yes.
Yes.
Yes.
We accept MasterCard, VISA, Discover, American Express, Apple Pay, andGoogle Pay. We also offer Buy Now, Pay Later services through Klarna.
Our online prices are the same as in-store. We do not match competitor’sprices.
Yes.
Strictly service animals or pet-friendly animals are allowed.
Yes.
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